Here are some samples of my work:

• New Hire Onboarding at USAA:  Improving and Owning the Experience
• Evaluating a Notification Configuration Workflow:  A Moderated Research Study
• A Transition to Online Licensing: Designing the Product Family Experience
• User expectations of Jump Search: A Quick, Unmoderated Study
• Who are the Freeware Users:  A Survey of Freeware and Base Edition Users